At Ailsya, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it within 14 days of receipt. Please carefully read the details of our return and refund process below.

Return Process

  1. Eligibility for Returns

    • You have 14 days from the delivery date to return your product.
    • To qualify for a return, the item must be unused, in its original condition, and in the original packaging with all tags and labels intact.
    • Please ensure the product is securely packed to prevent damage during return shipping.

  2. How to Return an Item

    • Step 1: Contact us here within 14 days of receiving the item.
    • Step 2: Provide your order number, product details, and reason for return. If the product is faulty or incorrect, please include photos showing the issue.
    • Step 3: We will send you a Return Authorization (RA) and instructions on how to send the item back.
    • Step 4: Return the product to the address provided by us. Please use a tracked shipping service, as we are not responsible for lost or damaged returns.

Refund Process

  1. Refund Eligibility

    • Once we receive your returned item, we will inspect it to ensure it meets the conditions mentioned above. If the return is approved, we will process your refund.
    • Refunds for approved returns will be issued to your original payment method. The refund will be processed within 5-7 business days after we approve the return.

  2. Timeframe for Refund

    • Refunds may take up to 7 business days to appear on your account depending on your bank or payment provider.

  3. Partial Refunds

    • If the item is returned in a damaged or used condition, a partial refund may be issued. The refund will be determined after inspection of the returned product.

Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Items that are damaged due to misuse or improper handling.
  • Customized, personalized.
  • Gift cards or digital products.
  • Products that are not in their original packaging or have been used.

Return Shipping Costs

  • Return Shipping Costs: Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping.
  • If the item is returned due to an error on our part (e.g., faulty or wrong item), we will cover the return shipping cost.

Exchanges

  • If you wish to exchange an item for a different size, color, or product, please return the original item following the process above, and place a new order for the desired item.
  • We cannot guarantee stock availability for exchanges.

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us:

Email: contact@ailsya.com
Phone: 0466805389
Address: 4 Pulteney St Taree NSW 2430, Australia